Privacy Policy

PostSiva ("we," "our," or "us") is a comprehensive social media management platform that enables businesses, content creators, and marketing professionals to manage multiple social media accounts from a unified dashboard. Our service allows users to schedule content, analyze performance, and streamline their social media workflows across platforms including TikTok, Instagram, Facebook, Twitter, LinkedIn, YouTube, and others.

We process your information for the following purposes:

• Provide social media management and scheduling services
• Publish content to your connected social media accounts
• Generate analytics reports and performance insights
• Facilitate team collaboration and workflow management
• Process payments, manage subscriptions, and provide customer support
• Analyze usage patterns to enhance features and user experience
• Send service updates, security alerts, and marketing communications (with consent)
• Meet regulatory requirements and protect against fraud

• We request only the minimum permissions necessary for our services
• OAuth tokens are encrypted and stored securely
• We respect the privacy settings and terms of each connected platform
• You can disconnect accounts at any time through your dashboard
• We do not access private messages or personal data beyond our scope
• Content posting is performed only with your explicit authorization

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

• Connected Platforms: With social media platforms to publish your content
• Service Providers: With trusted third parties who assist in service delivery (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
• Consent: With your explicit permission for specific purposes

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: Secure cloud hosting with regular security audits
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2 Type II and ISO 27001 certified practices
• Regular Updates: Continuous security patches and vulnerability assessments

• Active Accounts: Data retained while your account remains active
• Content Data: Stored for service functionality and analytics (up to 2 years)
• Analytics Data: Aggregated data retained for business insights (up to 5 years)
• Deleted Accounts: Personal data deleted within 30 days of account closure
• Legal Requirements: Some data may be retained longer for compliance purposes

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for specific processing activities

PostSiva integrates with various social media platforms and services:

• Social Platforms: TikTok, Instagram, Facebook, Twitter, LinkedIn, YouTube, Pinterest
• Payment Processors: Stripe, PayPal for secure payment processing
• Analytics Services: Google Analytics for usage insights
• Cloud Services: AWS, Cloudflare for hosting and content delivery

Each third-party service has its own privacy policy governing their data practices.

Your data may be processed in countries other than your residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Binding Corporate Rules for intra-group transfers
• Your explicit consent where required

PostSiva is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

We use cookies and similar technologies to:

• Maintain user sessions and preferences
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie preferences through your browser settings.

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email notifications to registered users, prominent notices on our platform, and an updated effective date on this policy.

For privacy-related questions, requests, or concerns, please contact us:

• Privacy Officer: [email protected]
• General Support: [email protected]
• Data Protection Officer: [email protected]
• Legal Department: [email protected]

PostSiva integrates with Google APIs and YouTube Data API v3 to provide comprehensive YouTube management services. This section details how we access, use, and protect your Google user data in compliance with Google's API Services User Data Policy.

PostSiva uses LinkedIn APIs, including the LinkedIn Community Management API, to help users manage and publish content on LinkedIn in a secure and compliant manner.

PostSiva offers a Chrome browser extension that enhances your LinkedIn experience. We access LinkedIn content only when you actively use the extension to perform actions such as reposting.